Almost overnight, banking operations as we knew them were interrupted in early 2020. Customer-filled branches were replaced by apps, and cash usage by digital wallets. The crisis generated by COVID-19 proved that banks, both large and small, must include the creation and/or improvement of digital channels in their strategy. But what does it take to deploy a successful digital transformation strategy? Find out it in the first whitepaper released by Veritran and presented by SynergyLab: “Cracking the digital banking innovation code: UXTMSH”.